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Resource Controller/Scheduler

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  • Posted By: Randstad Staffing
  • Address:
  • Date Posted: 15th Mar 2010
  • Salary: 13868.00
  • Location: Caldicot (NP26)
  • Reference Code: BR97485
  • Views Since Posting: 228
  • Full Description:


Our client is a leading provider of communications solutions for a range of organizations - from the very small, single site offices to the multi-site, large enterprises. They offer customers a broad choice of solutions, from basic business communications to sophisticated unified communications, from pre-packaged to tailored applications, and from an outright capital purchase to a managed service.

Job Responsibilities:

As a Resource Management Administrator, you will be:
  • To ensure the effective, efficient use of all engineering resource by scheduling, distributing and allocating the workload to field based engineers on a daily basis.
  • Regular updating of faults recorded on SAP with progress information and informing customers of progress.
  • Making appointments with customers and allocating appropriate resource for all MAC work as well as preventative/planned visits.
  • Raising of sales orders, purchase orders and invoicing using SAP.

    • Preferred Skills:

  • Good interpersonal skills, able to maintain a balance between teamwork and the ability to work unsupervised following standard procedures
  • Needs to be proactive as well as reactive and cope well in a high-pressure environment.
  • Sound customer facing skills and the ability to communicate well both orally and in writing.
  • Good negotiation skills are required.
  • PC literacy skills and a working knowledge of SAP & Excel.
  • Must have a flexible approach to working.

    • Personal Attributes:

  • Warm and welcoming telephone manner
  • Ability to work as part of a team
  • Must have ability to empathise and listen actively to customers\' needs

    • Benefits:

  • 25 days annual leave and 8 bank holidays
  • Stake holder pension Scheme
  • Company insurance policy
  • Free car parking
  • Subsidised staff restaurant


    • Normal working week is 35 hours based on a changing 5 day shift pattern, Monday to Friday, between 8am and 5pm - plus one hour for lunch.

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